Return-policy
KONG SKULL accepts returns & exchanges within 48 hours from the time your item was delivered.
To return/exchange your product please initiate a return on our Instagram page by sending us a DM @KONGSKULL within 48 hours.
Once your return/exchange request is accepted, we will align the courier to pick up the same.
Zwag Folks is not responsible for lost or damaged packages when the product is shipped back to us for return/exchange.
Exchange will be valid only for similar/higher price items.
For any further queries, please contact us on our Instagram @KONGSKULL.COM_
Refunds
KONG SKULL does not issue cash refund for any reason
All Returns will be paid out through store coupons.
Non-refundable items
- Earrings
- Custom Jewelry
- Worn products
- Products under Specific Sale Section
- Gift boxes
To complete your return, we require the order number and email address/phone number associated with the order
Return Store Coupons can be used once on the website
Products ordered through Store Coupons will be non returnable
RETURNS / EXCHANGES/
Returns / Exchanges will be given up to 48 hrs from when the product was delivered. Please make sure that you have carefully reviewed your order before finalizing your purchase.
In order to return an item, you must meet the following conditions:
- The item must be in an unused, unworn, and resell-able condition.
- The item must be returned with its original packing.
- Any return/exchange will be charged Rs 250 for the courier expense.